Returns, Refunds and Complaints Policy
Our Commitment to Fresh Flowers in Farnborough
At Flower Delivery Farnborough, our mission is to brighten homes and workplaces around Farnborough with stunning, fresh flowers every day. As a trusted local florist, we pride ourselves on our reliable service and a fresh flowers guarantee, ensuring every customer receives the beauty and quality they expect. When you choose us, you’re supporting a business that cares deeply for the local community and its satisfaction.
Fresh Flowers Guarantee & Freshness Window
Your satisfaction is our top priority. Every bouquet and arrangement is carefully crafted with premium, fresh-cut flowers, handpicked to ensure vibrant displays and lasting freshness. We guarantee our flowers will remain fresh for at least 5 days from the date of delivery, provided they are cared for according to the included instructions. Should you notice your flowers are not fresh on arrival, or do not live up to this promise despite proper care, please let us know as soon as possible.
Damaged-on-Arrival Policy
We take utmost care with all our deliveries, but in the rare event your flowers or arrangements arrive damaged, we want to make things right. If you notice any signs of damage or deterioration upon delivery, please reach out to us within 24 hours. We ask that you provide a clear description and a photograph, so we can swiftly assess the situation.
Refunds and Replacement Options
If your order arrives damaged or fails to meet our freshness guarantee, we offer two resolution options tailored to your preference:
- Replacement: We will arrange a prompt delivery of a replacement bouquet or arrangement, free of charge.
- Refund: If a replacement is not suitable, we will issue a full or partial refund, depending on the circumstances and nature of the issue.
Our friendly team will carefully review each case and guide you through your preferred option. We aim to resolve all concerns efficiently, keeping you informed at every step.
Making a Complaint
While we strive for perfection, we recognise that issues may sometimes arise. If you wish to make a complaint about any part of our service, please contact us within 5 days of receiving your order. You can submit your feedback by visiting our shop or reaching out through the contact form on our website. Please provide your order details and a description of your concern. Our management team will review your message promptly and respond within 48 hours. We value your thoughts and will always seek a fair, prompt resolution.
Trusted Local Florist for Farnborough Homes & Businesses
Thank you for choosing Flower Delivery Farnborough, local specialists dedicated to delivering fresh flowers, personable service, and peace of mind to every household and business in the area. Your trust means everything to us, and we look forward to serving you again soon with floral arrangements that delight and impress, every time.
