Flower Delivery Farnborough Online – Comprehensive Terms & Conditions

Online Flower Delivery Farnborough Terms & Conditions

Introduction

These Terms & Conditions govern your use of the Flower Delivery Farnborough online ordering service. When you place an order through our website, you agree to be bound by these terms, which are designed to ensure a safe, fair, and efficient experience for all customers. These conditions apply to customers across Farnborough and surrounding areas who wish to use our e-commerce flower delivery service.

1. Definitions

In these Terms & Conditions:
"We", "Us", and "Our" refer to Flower Delivery Farnborough, the provider of online floral products and delivery services.
"You" and "Your" refer to the person or organisation purchasing or using our services.
"Products" means any flowers, floral arrangements, gifts, or related items available for sale on our website.
"Website" refers to the official Flower Delivery Farnborough online platform.

2. Order Process

2.1. To initiate an order, browse our catalogue online, select your preferred items, and place them in your virtual shopping basket. Once satisfied with your selection, you must proceed to checkout and provide the necessary personal and delivery details, which must be accurate and complete.
2.2. After your order is placed, you will receive an automatic email acknowledgement. This is a confirmation of your order request and not an acceptance. Order acceptance occurs only when payment is processed and you receive a definitive confirmation email from us.
2.3. Orders are subject to availability. If any products are unavailable, we will contact you to suggest a similar alternative or arrange a full refund.
2.4. Only one promotional code may be used per order unless otherwise stipulated.
2.5. By confirming your order, you consent to us commencing the preparation and arrangement of your chosen items for delivery to your specified address in Farnborough or the surrounding areas.

3. Delivery

3.1. We provide professional flower delivery throughout Farnborough and its surrounding regions, making every effort to deliver within your requested timeframe.
3.2. Delivery times are generally between 8:00am and 8:00pm. While we strive to meet requested delivery slots, specific times cannot be guaranteed.
3.3. In the event of recipient absence at the provided address, we will attempt to leave the flowers with a neighbour or in a secure location, leaving a note where appropriate. Negative weather may impact delivery integrity, and we accept no responsibility for delays caused by factors outside our control.
3.4. It is your responsibility to provide clear, accurate delivery instructions at the time of order. We cannot be liable for failed or delayed deliveries if incomplete or incorrect address information is supplied.

4. Payments

4.1. All prices listed on our online platform for flower delivery in Farnborough and nearby areas are in Pounds Sterling (GBP) and inclusive of UK VAT (where applicable). Separate delivery charges will be clearly stated and added at checkout.
4.2. Payment is required in full at the time the order is placed. Accepted payment methods are listed at checkout and include commonly used credit and debit cards, along with select online payment facilities.
4.3. Payment processing is conducted using secure and reputable third-party platforms. We do not store customer payment details on our systems.
4.4. We reserve the right to cancel orders that are not fully paid or if fraudulent activity is suspected.

5. Cancellations and Amendments

5.1. Should you wish to cancel or amend your order, please contact us as soon as possible. As flower arrangements are perishable and often made to order, cancellations and changes can generally only be accommodated if requested at least 24 hours prior to the scheduled delivery.
5.2. After this timeframe, we may have already begun preparing your order, and it may not be possible to issue a full refund or make changes.
5.3. Any refunds due as a result of cancellation will be processed using the original payment method within 5-10 business days, depending on your bank.
5.4. We reserve the right to cancel your order if unforeseen circumstances arise, such as product unavailability or technical issues. In such instances, a full refund will be offered or an alternative arrangement discussed.

6. Quality and Substitutions

6.1. We source our flowers from reputable suppliers to ensure freshness and quality.
6.2. Floral products are natural items, and some variations in colour, size, and appearance are to be expected. Photographs on the website are for illustrative purposes only.
6.3. If a specific flower or accessory is unavailable, we reserve the right to make suitable substitutions of equal or higher value while ensuring the overall theme and style of the arrangement is preserved. Where possible, we will attempt to contact you if a significant change is necessary.

7. Returns and Complaints

7.1. Due to the perishable nature of flowers, we are unable to accept returns except in cases where the flowers arrive damaged or significantly not as described.
7.2. Should you encounter any issues with your delivered order, please notify us within 24 hours of receipt. Provide digital photographs where possible to assist with our investigation.
7.3. At our discretion, refunds, replacements, or partial credits may be offered if your complaint is upheld.
7.4. Our goal is to ensure the satisfaction of every customer in Farnborough and the surrounding areas, so please contact us promptly so we can address any concerns.

8. Liability

8.1. Flower Delivery Farnborough will not be liable for any indirect loss, consequential damages or loss of profit, revenue or business however caused.
8.2. Our liability for any claim arising in connection with these Terms & Conditions will not exceed the value of the order in question.
8.3. Nothing in these Terms & Conditions limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be limited by law.
8.4. We shall not be liable for failure to deliver products or perform obligations if the failure results from events outside our reasonable control (including, but not limited to, acts of God, transport disruptions, supplier failures, or adverse weather).

9. Privacy and Data Protection

9.1. Your privacy is important to us. All information and personal data collected through the online Flower Delivery Farnborough website is processed in strict confidence and in accordance with applicable UK data protection laws.
9.2. We use your details solely for processing your order, fulfilling deliveries, and occasionally for customer service communication.
9.3. For further information on how we handle your data, please refer to our separate Privacy Policy document.

10. Intellectual Property

10.1. All content, images, and materials displayed on the Flower Delivery Farnborough website are owned by or licensed to us. Use, reproduction, or distribution without our permission is prohibited.

11. Governing Law and Jurisdiction

11.1. These Terms & Conditions, and any disputes arising from them or your use of our website or services, are governed by the laws of England and Wales.
11.2. You agree to submit to the exclusive jurisdiction of the courts of England and Wales regarding any claims or matters arising out of or relating to these Terms & Conditions.

12. Variations and Amendments

12.1. We reserve the right to amend, revise, or update these Terms & Conditions at any time to reflect changes in our practices, legal requirements, or the nature of our floral delivery service.
12.2. All changes will be effective upon publication on our website. Continued use of our online flower delivery service in Farnborough after any modification constitutes acceptance of those changes.
12.3. We recommend you review these Terms & Conditions periodically.

13. General

13.1. If any clause or provision of these Terms & Conditions is judged to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
13.2. These Terms & Conditions constitute the entire agreement between you and Flower Delivery Farnborough for your purchase and use of our online flower delivery services.
13.3. No waiver of any provision or right under these terms shall be deemed a further or continuing waiver of such provision or any other provision.

14. Customer Acknowledgement

By placing an order with Flower Delivery Farnborough, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. These terms apply to all customers residing in or requesting delivery to Farnborough and surrounding areas.